Returns and Exchange Procedure and Policy
All Sunwise® products are made with quality materials to the highest standards. Customer satisfaction is something which we guarantee. For whatever reason if you are not satisfied with your purchase from Sunwise® online you may return your items within 30 days. Please use the Sunwise® Returns Center under "My Order" to place a return- click here for the portal. Use your order number and details of the item/items you wish to return and why. Items which have been damaged or abused cannot be returned. Items returned within their original packaging undamaged and unused will be issued with a refund via the original method of payment. You will have to pay for the postage.
- Contact Sunwise® Customer Care. Please use the Returns portals under the "My Order" tab on our website-or you can click here. You must include your order number, items you wish to return, and why. You may also wish to call Sunwise® Customer Care on +44 1865 714 620.
- Package your Sunwise® items to be returned in safe and secure packaging. The original order number must be written on the outside packaging as well as the inside on the original documentation. When returning items to us it is suggested to use a traceable or tracking service with insurance. Once you recieve a tracking number, please place this number into the returns portal. You are responsible for ensuring the safe return of the goods. Sunwise® will not be held responsible for any lost, stolen or damaged packages.
- When we receive your returned goods at Sunwise® head office and your returned item(s) have been verified correct and in original condition we will issue the refund for the price of the item(s) to the original payment method. Completed within 30 days of receipt.
SUNWISE ONLINE RETURNS
Trans-Global Sports Ltd
Unit 5 Nuffield Industrial Estate
Sandy Lane West
Note: Only items which have been bought through Sunwise® online can be returned. Purchases made through Sunwise® Official Authorised Stockists must be returned to the place of purchase.